BlueRidgeFamilyChiropractic.net Shipping Info 

At Blue Ridge Family Chiropractic, we take our patients and customers very seriously.  When it comes to patient care, we strive to treat you like one of our family members and take care of you to the best of our ability. 

When it comes to products we sell, we will do our best to process your order in a timely and efficient manner. We work diligently to provide you with prompt order information. Due to the fact that we use outside shipping companies, we cannot be fully responsible for shipping delays once the product has left our care. We will do our best to make you, the customer, pleased with your experience.  To contact us the fastest, send us an email to: questions@blueridgefamilychiropractic.net.  

We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever. Price and availability are subject to change without notice. However, we do our best to provide our customers with the most up to date product information.

Shipping Information

• Order Processing and Shipping time begins after the order verification (See 'Order Verification' section below) process has been completed.
• If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products. A minimum twenty-five percent (25% + 2.5% depending on the method of payment) restocking fee may be charged.
• At this time, we only ship products to customers within the contiguous United States.  We offer UPS, UPS 2nd Day Air and USPS as shipping methods.
• We also ship to Canada, however you must use USPS as your shipping method. We are not set up with UPS for Canada at this time.  
• If your address is a P.O. box, you must use USPS as your shipping method.  UPS does not ship to Post Office Boxes. 
• We reserve the right to refuse orders to customers whose shipping address is different than their billing address.  Verbal credit card information may be required before processing of your order will continue.
• SCAMMERS BEWARE!  We take 'chargebacks' credit card fraud seriously and will prosecute to the fullest extent of the law.  DO NOT use stolen credit cards on this website!

Delivery Time

• If you selected UPS Ground Shipping, after your order is processed (usually 1 to 2 days) your shipping time will be 5 to 7 business days, depending on where you live. 
• If you pay by check, your order will not be shipped until the check has cleared, usually 10 business days.
• Money Orders are treated as cash and are processed without delay.
• We cannot guarantee shipping times and dates. We use third-party carriers to ship our products. Therefore, once an order is processed and a parcel has left our care, we have no control over its delivery. However, we insure every package that we send out.

Calculate Shipping Cost

• Your shipping cost depends upon the options you choose.
• Please also note that the shipping rates for many items we sell are weight and dimension-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Weights listed in the product descriptions may be inaccurate as they are calculated/rounded up to estimate the correct corresponding UPS/USPS shipping charges.  Oversized items have an additional shipping charge.


Backorder Policy

• Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will ship it as soon as we receive it.
• All backorder items will be shipped using ground service unless other arrangements are made.
• Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value.
• If you have received a partial shipment and do not want the backordered item(s) please contact us immediately at questions@blueridgefamilychiropractic.net or call us at (276)676-3111.

Order Verification

• If your shipping information is different from your billing, we must perform an extensive validation which may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and cardholder authorization.
• Please be patient during the order validation process. Any mistakes in the information your have supplied to us may result in significant delays.
• Processing of an order will take between 24 and 48 hours during regular business days, 10 am to 10 pm Monday through Friday, Pacific Standard Time. Shipping time is calculated after order processing and verification is complete.
• Delays or cancellation of orders may be the result of the following:
  • Payment by check. Your order will not be shipped until the check has cleared (usually 10 business days.)
  • Ship to and bill to addresses do not match.
  • Cardholder name and ship to name do not match.
  • No immediate response or verification from e-mail or telephone numbers supplied by you.
  • Declined or rejected credit card due to failed address verification
  • Declined or rejected credit card due to insufficient funds.
  • Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This verification is for restricted items.
    
    Order verification protects our CUSTOMERS from FRAUD. So, please be patient.

Return Policy

• Nutritional or herbal supplements sold on our website may only be returned if it arrived 'tampered-with'. Returns will be accepted on a case by case basis; there will be no returns on partially used products.
• All returned merchandise must be UNUSED, in NEW condition and in it's original packaging.
• Returns will not be accepted after 30 days. 
• Shipping charges are not refundable.
• Returned merchandise will be charged a 30% restocking fee.
• Customer assumes responsibility for any shipping charges on returns.

NOTE: Defective Merchandise: If there is a manufacturer's defect with your product, then please contact the manufacturer and we will do our best to have the manufacturer issue a replacement for you.

Refunds on Returns


After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.

• If the items do not meet those conditions, they will be returned to you at your expense.
• If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
• Please allow a week for the refund to appear on your credit card.
• We will not refund you for items damaged in shipping due to your incorrect packaging.